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Frequently Asked Questions

When will I receive ID cards for my medical coverage and prescriptions?


For changes made during the 2023-2024 Open Enrollment and New Hires that began in August, you will receive your medical ID cards from Mid- September to October depending on when you completed your enrollment. You will also receive your new Express Scripts prescription ID cards around the same time.


For Existing Employees who did not make changes during Open Enrollment and New Hires that began after September, once enrollment has been received, ID cards will be mailed within 7-10 business days. If it is past enrollment and you have lost or misplaced your medical ID card, you can call Blue Cross Blue Shield at 1-866-355-5999 to request a new card and/or have a temporary card emailed directly to you. You can also access this information digitally through your BAM Portal or the BCBSTX app for Apple and Android. You will also receive new prescription ID cards from our new carrier, Express Scripts around Mid-September.

Where can I see the benefits I signed up for?


Login to the enrollment site at, and click Log In (top left of the website) to take you to the login page. 


You will be able to log in to the Benefits HUB to view your current benefit elections, as well as, update any beneficiary information anytime during the year.


For assistance with the Benefits HUB website or benefit questions, please contact Morgan Ester, Benefits Specialist at 281-229-6073, or Dominique Ameigh, Benefits/Risk Management Coordinator at  281-229-6050. You may also contact the Financial Benefit Services CareLine (FBS) at 1-833-453-1680, Monday-Thursday 8 AM-5:30 PM and Friday 8 AM-3 PM.

What documentation must I provide to change my benefits if I have a Qualifying Life Event/Family Status Change?


You must provide the proper documentation for your situation.  Please see below examples, however for any questions regarding family status changes and/or qualifying life events, please call Morgan Ester at 281-229-6073 or Dominique Ameigh at 281-229-6050.


If you have a Qualifying Life Event, please log into the HUB within 30 days to complete the request for changes to be made. Please click here for PDF instructions on how to complete the request.


Example 1) Birth of a child will require a copy of the "Verification of Birth Facts" from the hospital and it must be received within 31 days from the date of birth. 


Example 2) Termination of Spouse's Employment will require a letter on the spouse's employer's letterhead stating the termination/resignation date, the effective date of coverage termination, and the benefits you and other dependents were covered for.  Provide this information within the 31 days allowed along with the benefits you wish to elect with the district for you and your dependents. 


Example 3) A marriage will require a marriage certificate and if changing to a spouse's insurance plan, we require a letter on your spouse's employer's letterhead stating the effective date of coverage and what benefits you and any other dependents will be covered under this new plan.  The effective date of coverage must be within the 31 days allowed to drop coverage with the district. 


***Note: All documents can be uploaded to the HUB, emailed, faxed, mailed, or provided in person.

What medical leave options does Dickinson ISD offer and whom can I contact to discuss them?


Dickinson ISD offers Family Medical Leave (FML) and Temporary Disability Leave (TDL).  Employees are eligible to take FML if they have worked for their employer for at least 12 months and accumulated 1,250 hours worked during the previous 12 months.  All active full-time employees who need leave because of a serious personal health condition are eligible for TDL, 180 calendar days for SBEC-certified employees and 60 calendar days for non-certified/auxiliary employees.  Please contact Dominque Ameigh, Benefits/Risk Management Coordinator at 281-229-6050 to discuss your leave options. 

What forms do I need to complete for Family Medical Leave (FML) or Temporary Disability Leave (TDL)?


To apply for leave a FML/TDL packet must be completed by the employee and their medical provider.  The packet can be emailed or picked up from the Human Resources office.  An employee has 15 days to return the required forms for Family Medical Leave (FML) and 7 days to return the required forms for Temporary Disability Leave (TDL).  Once the forms have been completed and returned, the Human Resources office will verify qualification and notify you via mail within five business days, if all required documentation is received.

How are my benefits affected when I am on an approved leave of absence?


The district continues to pay its contribution for the time an eligible employee is on FML/TDL.  Your contributions toward your benefits will continue to be deducted from your paycheck as long as you are being paid.  If you use all accumulated paid days and are in unpaid status with the district, Human Resources will notify you via mail of your premiums due. Failure to pay premiums within a 30-day grace period can result in the termination of benefit coverages. The district will deduct all past-due premiums once you are back in paid status. For questions, please contact Morgan Ester, Benefits Specialist at 281-229-6073.

How will my paychecks be affected while on an approved leave of absence?


Please contact the Payroll Office by emailing or calling 281-229-6030 before your leave to discuss your situation. 

How do I return to work after an approved leave of absence?


You must submit to Human Resources an original release from the treating physician (on the facility letterhead) with the following required information before you return to work:


  • Effective date of release
  • Detailed restriction status, including detailed job duty limitations (if no restrictions, must state "no restrictions")
  • Doctor's signature

If your release includes restrictions, the district will need up to 48 business hours to confirm whether or not we can accommodate the restrictions listed.

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