While we wish that there would never be a concern or problem, we do understand that there may come a time when a parent has a concern, problem, or complaint about their child's special education or dyslexia instruction, and we are here as a team to help.
As a department, we support the District's Problem Solving Process with the goal of starting to address the concerns at the point closest to the problem/concern and we are ready to assist as needed. (Steps 3 and 4 below).
Campus level
- Step 1: If the concern involves a teacher or classroom instructional concern, please schedule a conference with the teacher. We have found that most concerns can be solved at this level. In the event you are not satisfied with the resolution, please proceed.
- Step 2: Contact the campus administrator and request a conference (telephone, Zoom or in person, as appropriate).
Department / District level
- Step 3. If the concern / problem is not resolved at the campus level, and it involves special programs or dyslexia instruction, please contact Coordinator Kimberly Davidson. If the concern is regarding evaluation or related services (OT, PT, Speech, behavior), please contact Coordinator Maggie Burk.
- Step 4. Please contact the Executive Director of Special Programs, Laurie Rodriguez if you continue to have concerns.
- Step 5: If there are still concerns, please proceed to contacting the Deputy superintendent, Dr. Jeff Pack.
There are several additional resources for parents of students receiving Special Education services, and they are listed below:
Texas Education Agency, Office of Special Programs and Monitoring (OSPM) has all information related to special education complaints available in English, Spanish, Chinese, Vietnamese, and Arabic. Information in each of these languages can be found at or linked from the following URL: Special Education Dispute Resolution Processes | Texas Education Agency.
OSPM has launched an online, special education complaints form available in English, Spanish, Chinese, Vietnamese, and Arabic. The online form allows the user to file a special education complaint with TEA just as if the user were utilizing a hard copy of the model special education complaint form. Upon submitting the online form, it is automatically emailed to the public agency against which the complaint is filed and to TEA at the same time. The user receives a confirmation copy of the complaint by email. The online form in all five languages can be found on or linked from the following URL: Special Education Complaints Process | Texas Education Agency