Frequently Asked Questions

When will I receive ID cards for my medical coverage and prescriptions?

Once enrollment has been received, ID cards will be mailed within 7-10 business days. If it is past enrollment and you have lost or misplaced your medical ID card, you can call AETNA at 1-800-222-9205 and for prescriptions, you can call Caremark Pharmacy at 1-800-222-9205, (option #2), to request replacement cards. 

Where can I see the benefits I signed up for?

Login to the enrollment site at, and click ThebenefitsHUB (center of website) to take you to the login page. 

You will be able to login to the Benefits HUB to view your current benefit elections, as well as, update any beneficiary information anytime during the year.

For assistance with the Benefits HUB website or benefit questions, please call Lily Galindo, Benefits/Risk Management Coordinator at 281-229-6050 or Ashley Elmore, Benefits Specialist at 281-229-6049 or you may also contact Financial Benefit Services (FBS) at 1-800-583-6908.

What documentation must I provide to change my benefits if I have a qualifying Family Status Change?

You must provide the proper documentation for your situation.  Please see below examples, however for any questions regarding family status changes and/or qualifying events, please call 281-229-6050.

Example 1) Birth of a child will require a copy of the "Verification of Birth Facts" from the hospital and it must be received within 31 days from the date of birth. 

Example 2) Termination of Spouse's Employment will require a letter on spouse's employer's letterhead stating the termination/resignation date, the effective date of coverage termination and the benefits you and other dependents were covered for.  Provide this information within the 31 days allowed along with the benefits you wish to elect with the district for you and your dependents. 

Example 3) A marriage will require a marriage certificate and if changing to spouse's insurance plan, we require a letter on your spouse's employer's letterhead stating the effective date of coverage and what benefits you and any other dependents will be covered under this new plan.  Effective date of coverage must be within the 31 days allowed to drop coverage with the district. 

***Note: All documents can be emailed, faxed, intra-office mailed, or provided in person.

What medical leave options does Dickinson ISD offer?

Dickinson ISD offers Family Medical Leave and Temporary Disability Leave.  Employees are eligible to take FML if they have worked for their employer for at least 1,250 hours during the previous 12 months.  All active full-time employees who need leave because of a serious personal health condition are eligible for TDL. 

What forms do I need to complete for FML or TDL?

To apply for leave a FML/TDL packet, must be completed by the employee and their medical provider.  The packet can be emailed or picked up from the Human Resources office.  An employee has 15 days to return the required forms.  Once the forms have been completed and returned, the Human Resource office will verify qualification and notify you via mail within five business days, as long as all required documentation is received.  

How are my benefits affected when I am on leave?

The district continues to pay its contribution for the time an eligible employee is on FML/TDL.  Your own contribution toward your benefits will continue to be deducted from your paycheck as long as you are being paid.  If you use all accumulated paid days, the Human Resource office will notify you via mail of your premiums due. 

How do I return to work after a leave?

You must submit to Human Resources an original release from the treating physician (on the facility letterhead) with the following required information:

  • Effective date of release
  • Detailed restriction status, including job duty limitations (if no restrictions, must state "no restrictions)
  • Doctor's signature
The mission of the Dickinson Independent School District is to ensure that all students have safe and successful learning opportunities that help them reach their full potential and add quality throughout their lives. 

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